Privacy Pledge

Vertical Cable ® is committed to protect your privacy. If you have any concerns, comments or complaints, be sure to let us know by emailing us at:

privacy@verticalcable.com

Browse online IP address – We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.

Referral site – If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.

Browser type – This information is captured to help us optimize our site.

Movements through our site – We keep track of pages you visit to help us provide a more personalized and relevant browsing experience.

Is your information used for any other purpose? We require only the personal information that is needed for contacting you about your transactions. It is used exclusively for that purpose. 

Will your information be given to any other party? Your personal information is not shared with any other party.

Customer satisfaction 
Vertical Cable is committed to providing all customers with the best possible experience. In order to measure how well we are doing, we may, from time to time contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may opt out at any time.

NOTE: Your account manager may occasionally send you promotional or product information. In addition, Vertical Cable may, on occasion, send you updates on important information about our company and services. If you do not wish to receive such e-mails, simply let your account manager know.

What if we change how to you use your information? If we change how we use your personal information, we will notify you by posting a notice of the change on this site.

How do I contact Vertical Cable? Click here to contact us.